Shipping policy

Shipping Policy

Lily’s Betta Rescue ships approved betta adoptions within the United States using UPS Next Day Air whenever live fish are being shipped.

Shipping charges are shown before payment and may vary depending on the order, destination, and any special handling requirements.

We only ship live bettas on days when weather and carrier conditions are considered safe enough for transit. Shipments may be delayed due to extreme heat, cold, storms, holidays, carrier disruptions, or other conditions that could put the fish at risk.

Adopters are responsible for providing a complete and accurate shipping address and for being available to receive the package promptly on the scheduled delivery day.

Live-animal shipments should be opened as soon as possible after delivery.

If there is a problem with the condition of a betta upon arrival, contact Lily’s Betta Rescue immediately and follow the requirements in our Shipping & Live Arrival Policy. Photos and/or video may be required to review a claim.

Lily’s Betta Rescue is not responsible for delays or losses caused by an incorrect address, missed delivery, refusal of delivery, failure to retrieve the package promptly, or events outside our reasonable control.

By completing an adoption payment, the adopter agrees to this Shipping Policy as well as our Shipping & Live Arrival Policy and Return and Refund Policy.