Refund policy

Return and Refund Policy

Because we place live betta fish, all adoptions are considered final once the fish has been shipped or transferred to the adopter. We do not accept returns of live animals.

If a betta arrives deceased or in severe distress, please contact Lily’s Betta Rescue as soon as possible and follow the requirements in our Shipping & Live Arrival Policy. Photos and/or video may be required so we can review the situation.

Any refund, replacement, or store credit related to a live-arrival issue will be handled according to our Shipping & Live Arrival Policy.

Shipping charges, including UPS Next Day Air fees, are generally non-refundable once a shipment has been accepted by the carrier, except where required by law or when Lily’s Betta Rescue determines otherwise.

We are not responsible for losses caused by an incorrect address provided by the adopter, missed delivery, failure to receive the package promptly, or conditions that occur after successful delivery.

If you need to cancel an adoption before the betta has shipped, contact us as soon as possible. Cancellations requested before shipment may be eligible for a refund at our discretion.

Questions about refunds or adoption issues can be sent through the contact information listed on our website.