At Lily's Betta Rescue, the safety of every betta comes first. Because we ship live animals, shipping may be delayed when weather, holidays, carrier conditions, or other circumstances could put a fish at unnecessary risk.
Shipping Method
All bettas from Lily's Betta Rescue are shipped using UPS Next Day Air at a flat rate of $65. Shipping rates may be adjusted in the future based on carrier costs. Live-animal shipments are scheduled carefully to minimize transit time and protect the health and safety of each fish. Shipping may be postponed due to extreme weather, holidays, carrier distributions, or other conditions that could put the betta at risk.
Shipping Schedule
Live bettas will only be shipped on days that allow the safest possible delivery schedule. We may hold an approved adoption until weather and shipping conditions are appropriate.
Tracking information will be provided once your betta has been shipped.
Weather Delays
Extreme heat or cold can make live-animal shipping unsafe. Lily's Betta Rescue may postpone shipment when temperatures at the origin, destination, or along the shipping route could endanger the fish.
If shipment must be delayed, adopter will be contacted and a safer shipping date will be arranged.
Live Arrival Guarantee
We carefully package every betta for live transport. However, shiping live animals always carries some risk.
If your betta arrives deceased, please contact Lily's Betta Rescue as soon as possible after delivery.
To qualify for the Live Arrival Guarantee, you may be asked to provide:
- A clear photograph of the unopened shipping bag showing the betta.
- A photograph of the shipping box and packaging.
- The order or adoption information.
- Notification within the time period specified in your adoption confirmation.
Please do not discard fish, bag, or shipping materials until Lily's Betta Rescue has responded.
If the Live Arrival Guarantee applies, Lily's Betta Rescue will work with the adopter on an appropriate resolution.
Delivery Responsibilities
The adopter is responsible for:
- Providing a complete and accurate shipping address.
- Monitoring tracking information.
- Being available to recieve the shipment promptly.
- Bringing the package indoors as soon as possible after delivery.
- Following the acclimation instructions provided by Lily's Betta Rescue.
The Live Arrival Guarantee may not apply when a delivery problem results from an incorrect address, an unclaimed package, failure to recieve the package promptly, or other circumstances outside Lily's Betta Rescue's control.
Our Priority
Our goal is not simply to ship a fish- it is to get each betta safely from Lily's Betta Rescue to an approved, loving home.
Shipping procedures and carrier requirements may be updated as needed to protect the health and safety of the animals in our care.